Thank you for shopping at Moci Studio Shop! We offer both digital and printed custom portraits. Please review our shipping policy below to understand how and when your order will be delivered.
📦 Order Processing Time
- Digital Orders:
Digital portrait files are typically completed and delivered via email within 1-2 business days after we receive your order and all necessary details (photo references, notes, etc.). - Printed Orders:
For orders that include physical prints, please allow an additional 1-2 business days processing time, 2-5 business days shipping time.
💸 Shipping Costs
Shipping costs are calculated at checkout based on your location and selected products. Digital orders have no shipping fees.
📧 Digital Delivery
Digital portraits will be delivered to your email address in high-resolution format .JPG. Make sure to check your inbox and spam folder.
📦 Tracking Information
Once your printed item ships, you will receive an email with a tracking number to monitor your delivery.
❗ Delays and Issues
If your order is delayed or lost in transit, please contact us at [ordermocistudio@gmail.com] and we’ll assist you as soon as possible.
📮 Wrong Address Disclaimer
Please ensure all shipping details are correct at the time of purchase. We are not responsible for orders sent to incorrectly provided addresses.