Thank you for shopping with Moci Studio Shop!
Because our products are custom-made digital artworks, we have a unique return and revision policy to ensure both fairness and customer satisfaction.
✅ Return & Exchange Policy (Physical Orders)
- We gladly accept returns, exchanges, or refunds only if your order arrives damaged, defective, misprinted, or incorrect.
- Claims must be submitted within 30 days after the product has been received.
- To process your claim, please provide photos of the product and a brief description of the issue.
- If the claim is approved, we will arrange a replacement at no extra cost or issue a full refund.
- Returns or exchanges are not accepted for reasons such as change of mind, ordering the wrong size, or providing incorrect shipping information.
🚫 Digital Orders
- Due to the personalized nature of digital portraits, we cannot accept returns, exchanges, or refunds once the artwork has been started or delivered.
✅ Revision Policy (Digital Orders)
Your satisfaction is our priority. That’s why we offer:
- Unlimited revisions on your digital portrait until you’re 100% happy.
- Revisions cover details such as colors, expressions, backgrounds, or composition based on your original order.
- Major changes (e.g., switching photo references or style mid-process) may incur an additional fee.
📩 How to Request a Revision or Report an Issue
- For revisions: reply to the email with your artwork and clearly describe what you’d like adjusted.
- For physical product issues: email us within 30 days of receiving your order, including your order number, photos of the item, and details of the problem.
- We’ll respond promptly and work with you to resolve the issue.
❗ Important Note
- Please double-check your shipping address and order details before checkout.
- We are not responsible for mistakes caused by incorrect information provided by the customer.
- Each case will be handled carefully to ensure the best possible outcome for you.
💬 Still Have Questions?
Reach out to us at:
📧 ordermocistudio@gmail.com